After first joining the world of real estate in 2019, Serena has been able to demonstrate her lifelong passion for customer service, taking pride in helping her clients, colleagues and customers with their enquiries.

As the first point of contact for Focal Real Estate, Serena is committed to making a great first impression for the agency, applying her determination, organisation and excellent levels of service across all aspects of her role.

‘Helping our company grow is my second priority, our clients and tenants is my first”. You can see the determination Serena brings and we applaud her for it. ​

From only living in Australia for the last 10 years, Serena has learnt fluent English and is Bilingual in Mandarin making her communication exceptional when speaking to mandarin speaking clients. Away from the office, Serena enjoys spending time going on hiking adventures and seeing friends. At home, Serena loves to cook and clean and above all, creating a happy and comfortable environment for her and her family to enjoy.​